Incident Tracker Agent

The Incident Management Problem Every Organization Struggles With

• Manual incident reporting wastes hours of valuable time

• Missed or delayed incident tracking leads to serious operational risks

• Fragmented communication makes follow-ups difficult

• Employees and customers alike want faster, easier reporting options

(What if creating and tracking incidents was as easy as chatting with a smart assistant?)

Introducing the Incident Tracker Agent

An AI-powered assistant that streamlines how incidents are reported, tracked, and updated — all through simple, natural conversations.

The Incident Tracker Agent empowers users to:

• Instantly create incidents just by chatting with a smart bot

• Automatically categorize and log tickets with zero friction

• Verify user identity securely via mobile number

• Provide real-time status updates on active incidents

• Allow users to add notes or updates to ongoing tickets

How It Works: Intelligent Ticketing From Start to Finish

Step 1: Smart Incident Creation via Chat

• • • Users simply describe their issue to the chatbot

    • The AI understands the context and intent behind the request

    • Automatically generates a properly formatted incident ticket

Step 2: Secure Mobile Verification

• • • The bot prompts for a mobile number before ticket creation

    • One-time verification ensures only authorized users can submit incidents

    • Adds an extra layer of trust and compliance to the workflow

Step 3: Real-Time Status Tracking

• • • Users can return at any time to check the latest status of their incident

    • The agent fetches live updates, so users never have to follow up manually

    • Instant visibility improves satisfaction and accountability

Step 4: Easy Incident Updates

• • Users can add comments, updates, or new info to an existing ticket

  • All updates are logged in real-time and attached to the correct incident

  • Keeps communication centralized and clear for everyone involved